FOLLOW YOUR HEART

INFORMATION ABOUT ONYXUM SERVICES

 

WHAT IS MULTI-LEVEL MARKETING?

 

MULTI-LEVEL MARKETING OR NETWORK MARKETING (MLM OR NM) STANDS STRONG AS A MULTIPLE DISTRIBUTION PLAN FOR SELLING PRODUCTS. A DISTRIBUTION PLAN LAYS OUT THE DETAILS OF HOW A CERTAIN COMPANY GETS ITS PRODUCTS INto THE HANDS OF ITS CUSTOMERS. MULTI-LEVEL MARKETING involves strategies THAT NOT ONLY MAKE IT EASIER TO DISTRIBUTE PRODUCTS FROM PRODUCERS TO CONSUMERS BUT ALSO, PROVIDE REVENUE STREAMS FOR THEIR CUSTOMERS.

 

MULTI-LEVEL MARKETING IS A  MARKETING STRATEGY WHERE PROFIT IS THEORETICALLY DERIVED FROM DIFFERENT REVENUE STREAMS:

1.   FROM DIRECT SALES TO CUSTOMERS (DIRECT SELLING PLAN)

2.   FROM COMMISSIONS BASED ON THE SALES OF DOWNLINE COSTUMERS, ALSO KNOWN AS DOWNLINE DISTRIBUTORS.

 

ONYXUM IS CURRENTLY USING BOTH means: DIRECT SELLING PLAN AND BINARY PLAN (WHICH IS CONSIDERED A DISTINCT KIND OF DOWNLINE DISTRIBUTion).

 

WHAT IS DIRECT SELLING?

 

DIRECT SELLING IS THE MARKETING AND SELLING OF PRODUCTS DIRECTLY TO CONSUMERS AWAY FROM A FIXED RETAIL LOCATION. MODERN DIRECT SELLING INCLUDES SALES MADE THROUGH ONE-ON-ONE DEMONSTRATIONS AND OTHER PERSONAL CONTACT ARRANGEMENTS.

DIRECT SELLING MAY BE USED IN CONJUNCTION WITH MULTI-LEVEL MARKETING (SALESPERSONS ARE PAID FOR THEIR OWN SALES AND FOR THOSE MADE BY PEOPLE THEY SPONSOR).

 

WHat is the commission on each direct sale of a product IN ONYXUM?

 

IT VARIES DEPENDING ON THE PACKAGE’S PRICE.

 

HOW DOES ONYXUM KNOW THAT I REFERRED NEW MEMBERS?

 

When you register with us, you BECOME AN ONYXUM INDEPENDENT BUSINESS OWNER (IBO) AND WILL CHOOSE an ONYXUM VIRTUAL IDENTIFICATION CODE (VID) OR a unique USERNAME. ANYONE WHO WANTS TO ENJOY THE ONYXUM SERVICES WILL HAVE TO ENTER A VID IN THE FIRST PAGE OF REGISTRATION ON THE WEBSITE. NO ONE CAN REGISTER ONLINE BY HIM OR HERSELF UNLESS AND UNTIL SOMEONE REFERS THEM. SO, WHENEVER YOU REFER SOMEONE, THEY CAN GAIN ACCESS TO THE SITE ONLY THROUGH YOUR VID. A RECORD WILL then BE KEPT OF EACH PURCHASE THAT IS MADE THROUGH YOUR ACCOUNT.

 

WHAT IS THE COMPANY’S OVERALL organizational structure?

 

The organizational structure we use at Onyxym is called a BINARY PLAN: it IS A MULTILEVEL organizational PLAN WHICH ALLOWS ANY INDEPENDENT BUSINESS OWNER (IBO) TO HAVE TWO downline sales branches – each one constituting a leg (or a side). When AN IBO has referred TWO individuals, ANY ADDITIONAL ONES ARE PLACED AT LEVELS BELOW THE FIRST one. THIS SYSTEM CAN ALSO ENCOURAGE COLLABORATION among DIFFERENT INDIVIDUALS AS THEY MAY ALL MUTUALLY BENEFIT FROM EXTRA SALES. THE PRIMARY LIMITATION, HOWEVER, IS THAT IBOS MUST “BALANCE” (in terms of sales points) both sides of their downline LEGS TO RECEIVE compensation.

 

IN SUMMARY, A BINARY PLAN IS A BUSINESS structure APPLIED IN VARIOUS MULTI-LEVEL MARKETING (MLM) ORGANIZATIONS. IN THIS type of ARRANGEMENT, NEW CONSUMERS ARE INTRODUCED INTO A BINARY TREE WHERE EACH “NODE” OR NEW CUSTOMER OF THE ORGANIZATION HAS their own set of LEFT AND RIGHT branches OR legs.

 

HOW DOES A BINARY PLAN WORK?

 

A BINARY plan ALLOWS ANY INDEPENDENT BUSINESS OWNER (IBO) TO HAVE TWO SALEs LEGS. IBOS MUST “BALANCE” THE ACCUMULATED POINTS IN both LEGS IN ORDER TO RECEIVE any compensation. BALANCING LEGS TYPICALLY REQUIRES THAT THE NUMBER OF SALES FROM EACH DOWNLINE LEG CONSTITUTE THE SAME AMOUNT (THIS WILL BE FURTHER EXPLAINED).

IN ONYXUM, IBOS ARE INTRODUCED INTO A BINARY STRUCTURE WHERE EACH NEW entry into the ORGANIZATION creates 3 new “PLACEMENTS” CALLED: TOP VOLUME OR A, LEFT VOLUME OR B AND RIGHT VOLUME or C. Simply put, EACH new PLACEMENT HAS its own LEFT AND RIGHT legs. WHENEVER A CUSTOMER BUYS A PACKAGE THAT is ASSIGNED TO MORE THAN 1 VP, 1 POINT from the total amount WILL BE granted to ‘A’ while any remaining POINTS will be given to either B or C.

HOWEVER, IF A CUSTOMER BUYS A 1 VP PRODUCT, IT WILL simply be given to the top volume or A while the other two placements remain unactivated. 

 

WHAT IS VP?

 

VP STANDS FOR VOLUME POINT. EACH ONYXUM PRODUCT/SERVICE IS ASSIGNED A PREDEFINED POINT.

 

HOW is compensation determined and given IN ONYXUM?

 

compensation is determined by the number of ACCUMULATED POINTS: EVERY TIME BOTH THE LEFT AND THE RIGHT SIDE OF A PLACEMENT BECOME 5VP, 200 E-WALLETS WILL BE credited to your onyxum account.

 

WHAT IS an E-WALLET?

 

AN E-WALLET IS ONE OF THE OFFICIAL MEANS OF PAYMENT IN ONYXUM. IT IS SIMILAR TO A POINTs CARD. THE CRITICAL DIFFERENCE IS THAT the E-WALLET CAN BE ExCHANGED or TRADED IN CASE YOU DON’T WANT TO USE IT YOURSELF. An E-WALLET IS EQUAL TO AMERICAN DOLLARS IN TERMS OF its value (FEES MAY BE APPLIED IN SOME COUNTRIES).

 

WHAT IS THE PAY LEG?

 

THE LEG WITH THE FEWER POINTS IS CALLED THE PAY LEG.

  

WHAT IS THE POTENTIAL LEG?

 

THE LEG WITH MORE POINTS IS CALLED THE POTENTIAL LEG.

 

WHAT IF MY RIGHT has 10VP AND MY LEFT 0VP?

 

YOU WILL NOT GET ANY compensation UNTIL YOUR LEFT ALSO BECOMES AT LEAST 5VP.

 

HOW MANY TIMES WILL I GET A COMMISSION?

 

FOR EACH 5VP ACCUMULATED ON BOTH SIDES (10VP total), YOU WILL GET A ONE-TIME credit of 200 E-WALLETs.

 

Up to HOW MANY LEVELS DOES Onyxum compensate IBOS?

 

DEPENDING ON THE NUMBER OF ACCUMULATED POINTS at each level, the number of levels may vary in each specific case because THE COMPANY PAYS A MAXIMUM CAP OF 48000 E-WALLETs PER MONTH FOR EACH PLACEMENT A, B, AND C (A TOTAL OF 144000 E-WALLETs).

 

WHAT ARE the various business ranks?

 

THERE ARE 3 DIFFERENT business ranks - OR AS they are called, PASSPORT TYPEs - FOR EACH PLACEMENT:

 

·    NORMAL PASSPORT: EVERY IBO WILL GET A NORMAL PASSPORT upon REGISTRATION. 

·    PROFESSIONAL PASSPORT: given to ibos who achieve A MINimum OF 100 VP/WEEK ON EACH SIDE (totaling A MINIMUM of 200 POINTS) during 4 CONSECUTIVE WEEKS. Gaining the PROFESSIONAL PASSPORT MEANS AN IBO HAS ACHIEVED THE SECOND RANK OF BUSINESS ACTIVITY AS DEFINED BY THE ONYXUM COMPENSATION PLAN, AND WHO, CONSEQUENTLY, BECOMES ELIGIBLE FOR greater OPPORTUNITIES but also BOUND BY ADDITIONAL RESPONSIBILITIES.

·    VIP PASSPORT: given to ibos who achieve A MINimum OF 200 VP /WEEK ON EACH SIDE (totaling A MINIMUM of 400 POINTS) during 4 CONSECUTIVE WEEKS. VIP PASSPORT MEANS AN IBO WHO HAS ACHIEVED THE FIRST RANK OF BUSINESS ACTIVITY AS DEFINED BY THE ONYXUM COMPENSATION PLAN, AND WHO, CONSEQUENTLY, BECOMES ELIGIBLE FOR greater OPPORTUNITIES but also BOUND BY ADDITIONAL RESPONSIBILITIES.


WHAT ARE THE BENEFITS of reaching each RANK?

 

·    NORMAL PASSPORT: being compensated with A MAXIMUM OF 4000 E-WALLETs/WEEK

·    PROFESSIONAL PASSPORT: being compensated with A minimum OF 8000 E-WALLETs/WEEK

·    VIP PASSPORT: being compensated with A minimum OF 12000 E-WALLETs/WEEK 

 

WHAT IS AN ONYXUM ACCOUNT?

 

IT IS A HIGHLY-SECURED DATABASE SYSTEM CONSISTING OF INDIVIDUAL ONYXUM ID (VID) ACCOUNTS WHERE E-WALLETs are DEPOSITED.

 

Can MY ONYXUM ACCOUNT expire?

 

YOUR ACCOUNT WILL EXPIRE AFTER 25 YEARS. ALso, to keep your account active and to maintain access to it AT ANY TIME, YOU must simply PAY the ANNUAL SUBSCRIPTION fee of 15 USD.

 

Why is there an annual subscription fee of 15 USD?

 

OUR PLATFORM USES THE MOST ADVANCED TECHNOLOGY TO PROVIDE THE BEST SERVICE TO OUR USERS. IN ORDER TO MAINTAIN QUALITY AND SERVICE, THERE ARE MANY PARTIES INVOLVED. FOR EXAMPLE, TO SECURE YOUR INFORMATION AND YOUR GENEALOGY ON YOUR PROFILE, TWO STEPS OF SECURITY LEVELS HAVE BEEN SET: COMODO SSL AND CLOUDFLARE. aside from SECURITY MATTERS, THE SPEED AND CAPACITY OF THE SERVERS ARE VERY IMPORTANT TO GIVE CUSTOMERS A PLEASANT EXPERIENCE WHILE USING A PLATFORM that does not cause ANY DELAYS OR TIMEOUTS. FOR this purpose, THE ONYXUM PLATFORM RUNs ON THE cloudways SERVERS. FURTHERMORE, THERE ARE ALWAYS MAINTENANCE, UPDATES, AND THIRD-PARTY APIS ON THE PLATFORM TO IMPROVE THE SERVICES. THESE COSTS ARE CALCULATED AND SHARED WITH THE USERS EQUALLY in the form of an annual fee; therefore, the company does not make any profit from these fees. 

 

ARE THERE ANY OTHER METHODS OF PAYMENT for purchases?

 

ONYXUM METHODS OF PAYMENT INCLUDE CRYPTOCURRENCIES, BANK WIREs, AND E-WALLETs.

 

I FORGOT MY PASSWORD, WHAT SHOULD I DO?

 

CLICK ON THE "FORGOT PASSWORD" LINK UNDER THE LOGIN BUTTON AND ENTER YOUR USERNAME and E-MAIL. AN E-MAIL WILL BE GENERATED FOR YOU with the steps you must follow to reset your password.

 

I TRIED TO RETRIEVE A NEW PASSWORD THROUGH THE “FORGOT PASSWORD” FACILITY BUT WAS UNABLE TO DO SO. WHAT SHOULD I DO?

 

IT COULD BE DUE TO THE FACT THAT YOU HAVE INCORRECTLY ENTERED YOUR E-MAIL ADDRESS. PLEASE SEND A REQUEST TO [email protected] CONTAINING YOUR ONYXUM USERNAME AND ATTACH YOUR DOCUMENTS SUCH AS your NIC, PASSPORT AND/or ANY RELEVANT INFORMATION TO PROVE THAT THE ACCOUNT BELONGS TO YOU. THE CUSTOMER SUPPORT WILL PROVIDE YOU WITH FURTHER ASSISTANCE.

 

WHAT measures SHOULD I TAKE TO PROTECT MY PASSWORD?

IN ORDER TO GUARANTEE THE PRIVACY AND SAFETY OF ALL OUR IBOS, ONYXUM applies ENHANCED SECURITY FEATURES to all ONYXUM ACCOUNTs,

THESE NEW ENHANCED SECURITY FEATURES INCLUDE:

SECURE PASSWORD POLICY WE ARE INTRODUCING A NEW PASSWORD POLICY THAT ENCOURAGES IBOS TO USE STRONGER AND MORE SECURE PASSWORDS. OUR PASSWORD STRENGTH METER WILL HELP YOU CREATE A STRONGER PASSWORD. 

ACCOUNT ACTIVITY MONITORING: WE HAVE IMPLEMENTED A MONITORING SYSTEM THAT SCANS for, BLOCKS and notifies about any SUSPICIOUS OR MALICIOUS ACTIVITY ON ANY IBO ACCOUNT.

IF A LOGIN ATTEMPT IS MADE INTO YOUR ACCOUNT FROM AN IP ADDRESS WE HAVE NEVER SEEN associated with your account BEFORE, YOU WILL BE NOTIFIED BY EMAIL WITH INSTRUCTIONS ON HOW TO CONFIRM whether you indeed accessed the account from that IP or not.

IF AN ATTACKER TRIES TO GUESS YOUR PASSWORD, AFTER 3 UNSUCCESSFUL LOGIN ATTEMPTS, YOUR ACCOUNT WILL BE LOCKED FOR 15 MINUTES.

TWO-FACTOR AUTHENTICATION (2FA): it PROVIDES AN ADDITIONAL AND IMPORTANT SECURITY LAYER. WE STRONGLY RECOMMEND ACTIVATING the TWO-FACTOR AUTHENTICATION TO better PROTECT YOUR ACCOUNT.

HOW TO USE TWO-FACTOR AUTHENTICATION (2FA):

1. DOWNLOAD THE GOOGLE AUTHENTICATOR APPLICATION ON YOUR SMARTPHONE WHICH IS AVAILABLE FOR BOTH IOS AND ANDROID DEVICES.

2. FROM A DESKTOP OR LAPTOP COMPUTER, LOG IN TO YOUR onyxum ACCOUNT, SELECT TWO-FACTOR AUTHENTICATION FROM THE LEFT MENU BAR AND CLICK ENABLE.

3. YOU SHOULD NOW SEE A QR CODE. OPEN THE GOOGLE AUTHENTICATOR APPLICATION AND SCAN THE CODE USING YOUR PHONE.

4. THE GOOGLE AUTHENTICATOR APPLICATION WILL GENERATE AN ACCESS CODE THAT YOU must ENTER on the Onyxum WEBSITE to access your account. THAT'S IT! YOU WILL NEED TO GENERATE AND ENTER AN ACCESS CODE EVERY TIME YOU WANT TO LOGIN. 

 

WHAT IS A TRANSACTION CODE (TC)?

 

The TC FUNCTION acts as A "2ND PASSWORD" THAT YOU CAN SET during REGISTRATION. With this function, TRANSACTIONS WILL ONLY BE UNDERTAKEN UPON ENTERING A CORRECT TC.

 

WHAT SHOULD I DO IF I FIND OUT THAT MY ACCOUNT’S PASSWORD HAS BEEN CHANGED BY A THIRD PARTY?

 

IMMEDIATELY SEND AN E-MAIL TO the SUPPORT CENTER AT [email protected] WITH A COPY OF YOUR PASSPORT OR GOVERNMENT-ISSUED IDENTIFICATION CARD, AND ANOTHER PIECE OF IDENTIFICATION SUCH AS A DRIVER'S LICENSE OR SOCIAL SECURITY CARD. THE TECHNICAL DEPARTMENT WILL SUSPEND THE ACCOUNT IN QUESTION. UPON COMPLETION OF THE INVESTIGATION, NORMALLY WITHIN 3 TO 5 WORKING DAYS, THE LEGAL OWNER OF THE ACCOUNT WOULD GET A NEW PASSWORD FOR LOGIN AND THE ACCOUNT WILL BE RESTORED BACK TO FULL ACCESSIBILITY.

 

WHAT are THE REQUIREMENTs TO BECOME AN ONYXUM IBO?

 

PLEASE READ THE IBO AGREEMENT.

 

HOW LONG DOES IT TAKE TO receive a REFUND?

 

IT TAKES UP TO 24 HOURS to process REFUND REQUESTS.

 

How does the cancellation of a service purchase by a client affect IBO compensation?

ADJUSTMENTS FOR canceled services are founded on the fact that IBOs RECEIVE BONUSES AND COMMISSIONS BASED ON completed and non-canceled purchases from businesses through onyxum. WHEN A purchase IS CANCELED:

·     IF THE COMPANY AUTHORIZES A FULL REFUND, ALL BONUSES AND COMMISSIONS (from both BINARY AND DIRECT SELLING streams)  ATTRIBUTABLE TO THE SERVICE(S) WILL BE DEDUCTED 2 WEEKS AFTER THE REFUND PROCESSING. THERE WILL BE A DEDUCTION FROM EVERY FOLLOWING PAY UNTIL FULL RECOVERY OF THE COMMISSION AND BONUSES FROM THE IBO.  

·     IF the company authorizes A PARTIAL REFUND (70% of the full purchase amount), ONLY binary BONUSES ATTRIBUTABLE TO THE REFUNDED SERVICE(S) WILL BE DEDUCTED 2 WEEKS AFTER THE REFUND PROCESSING. THERE will BE A DEDUCTION FROM EVERY FOLLOWING PAY UNTIL FULL RECOVERY OF THE BONUSES FROM THE IBO. THE DIRECT SELLING COMMISSION, HOWEVER, WILL NOT BE DEDUCTED.


WHEN are commissions PAID?

 

THE BUSINESS WEEK FOR the CALCULATION of ACCUMULATED POINTS begins ON Sundays AT 00:00:00 AM EST (EASTERN STANDARD TIME) AND ENDS ON Saturdays AT 11:59:59 PM EST. THE PAYOUT is every two weeks on SUNDAY AT 3:00:00 AM EST. 

 

Please take note THAT COMMISSIONS are PAID on THE SECOND SUNDAY AFTER THE CALCULATION PERIOD described ABOVE.


 

INFORMATION ABOUT ONYXUM BOOKINGS

WHAT SERVICES does ONYXUM OFFER?

 

ONYXUM OFFERS MULTI-DESTINATION HOTEL package memberships ALL AROUND THE WORLD. DEPENDING ON THE MEMBERSHIP TYPE, EACH PACKAGE CONSISTS OF A SET OF DIFFERENT DESTINATIONS AND DURATIONs OFFERING THE RIGHT OF OCCUPATION IN prestigious HOTELS AT THE DESTINATION COUNTRY.

 

WHAT KIND OF HOTELS are OFFERED IN ONYXUM HOTEL BOOKING LISTS?

 

HOTEL SUGGESTIONS range from 3 TO 5 STAR HOTELS, DEPENDING ON THE FOLLOWING FACTORS:

· PURCHASED PACKAGE: The greater the price of the package, the better the deal will be.

· BOOKING TIME RANGE: SOME HOTELS MAY NOT be AVAILABLE during HIGH SEASON OR MAJOR HOLIDAYS in THE DESTINATION COUNTRY.

· IBO Internal PASSPORT: YOUR level of business ACTIVITY according to the ONYXUM MARKETING PLAN

· DESTINATION: THE VARIETY OF HOTELS available IN THE DESTINATION country

 

HOW CAN I BOOK MY HOTEL ROOM?

 

TO BOOK YOUR HOTEL ACCOMMODATION, PLEASE SEND AN E-MAIL TO [email protected] AT LEAST 3 TO 4 WEEKS before your desired TRAVELING DATE (USING YOUR REGISTERED E-MAIL ADDRESS), CONTAINING:

ONYXUM USERNAME

PACKAGE TYPE (NAME)

NUMBER OF NIGHTS

NUMBER OF GUESTS (ADULTs)

DATES OF CHECK IN AND CHECK OUT

NATIONALITY OF GUESTS

CITY OF DESTINATION

NUMBER OF CHILDREN (IF APPLICABLE)

AGES OF THE CHILDREN (IF APPLICABLE)

NUMBER OF ROOMS (IF APPLICABLE)

A COPY OF THE GUESTS’ PASSPORT/ID CARD.

 

AFTER 1 TO 3 BUSINESS DAYS, YOU WILL RECEIVE AN E-MAIL SUGGESTING THE AVAILABLE HOTELS AND ROOMS FOR your desired location and duration of travel. AT THE NEXT STEP, YOU may CHOOSE ONE OF THE OPTIONS BY REPLYING TO THE E-MAIL. SHORTLY AFTER RECEIVING THE CONFIRMATION FROM the HOTEl, ONYXUM WILL SEND YOU THE VOUCHER (the delay for receiving THE VOUCHER WILL VARy DEPENDING ON THE CHOSEN HOTEL).

 

 

HOW CAN I request A GROUP BOOKING?


IN ORDER TO REQUEST A GROUP BOOKING, THE group ORGANIZER must SEND AN EMAIL TO [email protected] AT LEAST 30 TO 45 DAYS before the desired travel time, CONTAINING:

.      ONYXUM USERNAME 

.      THE EXACT NUMBER OF ROOMS REQUIRED 

.      BOOKING TIME RANGE (PERIOD THE ORGANIZER PREFERS TO BOOK THE HOTEL) 

.      DESTINATION CITY 

  

UPON RECEIVING THE CONFIRMATION FROM ONYXUM, THE ORGANIZER SHALL ASK HIS/HER DOWNLINERS TO SEND THEIR BOOKING REQUEST TO THE SAME EMAIL WITH THE SUBJECT OF “GROUP BOOKING - HOTEL NAME” (FOR EXAMPLE, “GROUP BOOKING - HOTEL X”) and CONTAINING:

 

.      ONYXUM USERNAME 

·      THE VALID ID/PASSPORT OF THE TRAVELLERS 

·      PACKAGE TYPE (NAME)

·      NUMBER OF NIGHTs

·      NUMBER OF GUESTS (ADULTS)

·      DATES OF CHECK IN AND CHECK OUT

·      NATIONALITY OF GUESTS

·      CITY OF DESTINATION

·      NUMBER OF CHILDREN (IF APPLICABLE)

·      AGES OF THE CHILDREN (IF APPLICABLE)

 

ARE THE ONYXUM HOTEL PACKAGES REFUNDABLE?

WHEN A CUSTOMER REQUESTS A REFUND WITHIN THE SPECIFIED GUARANTEE PERIOD FOR AN ONYXUM PRODUCT OR SERVICE, THE FOLLOWING refund policies may apply:

·    FULL REFUND: IF THE REQUEST IS made WITHIN 10 DAYS of THE purchase date, THE CUSTOMER WILL RECEIVE A FULL REFUND.

·    PARTIAL REFUND: IF THE REQUEST IS MADE BETWEEN THE 11th DAY AND the 45th DAY of THE PURCHASE DATE, THE CUSTOMER will BE CHARGED A 30% SERVICE FEE.

·    BEFORE 45 DAYS of THE PURCHASE date: THE CUSTOMER CAN EXTEND THE REFUND period BY PAYING a preset INSURANCE fee ON A MONTHLY BASIS FOR A MAXIMUM OF 3 months TO EXTEND THE PARTIAL REFUND policy.

·    THE MONEY WILL BE TRANSFERRED TO the USER’s Onyxum account WITHIN 24 HOURS.

·    CUSTOMERS MAY BE ASKED TO SUBMIT A PRODUCT RECEIPT for the purchase TO be eligible for a refund.

·    THE REFUND POLICY WILL NOT BE applicable IF THE CUSTOMER HAS ALREADY BOOKED HIS/HER HOTEL ACCOMMODATION.

 

CAN I GIVE MY ONYXUM HOTEL PACKAGE TO SOMEONE ELSE?

 

THE PACKAGE can BE GIVEN TO FIRST DEGREE RELATIVES BY PAYING an additional 10% OF THE PRICE FOR EACH RESERVATION. Please also note that it IS STRICTLY prohibited to resell a package or use it for other commercial purposes.

 

IF I DON’T BOOK MY HOTEL RESERVATION within A YEAR of my purchase date, WILL THE HOTEL ACCOMMODATION ROLL OVER to the next year?

 

IF AN IBO DOES NOT BOOK HER/HIS HOTEL ACCOMMODATION, THE RESERVATION WILL ROLL OVER for just ONE additional YEAR (UNLESS STATED OTHERWISE).

 

HOW MANY individuals can stay in one room?

 

EACH ROOM can be OCCUPied BY 1 TO 2 individuals. THE AGE LIMIT FOR CHILDREN MAY VARY FROM ONE HOTEL TO ANOTHER. FURTHER DETAILS CAN BE OBTAINED AT THE TIME OF RESERVATION.

 

IS BREAKFAST INCLUDED?

 

IT DEPENDS ON THE HOTELS’ AMENITIES.

 

WHAT COUNTRIES ARE INCLUDED IN WORLDWIDE PACKAGES?

 

MEMBERS OF the WTO (WORLDWIDE TRADE ORGANIZATION)

 

WHAT DOES 3-4 WEEK DELIVERY MEAN?

 

IBOS WILL BE ABLE TO BOOK THE HOTEL RESERVATION AFTER 3-4WEEKS OF the DATE OF PURCHASE.

 

CAN I CHANGE MY ONYXUM HOTEL PACKAGE?

 

Yes. IN ORDER TO CHANGE YOUR PACKAGE, LOG IN TO YOUR ACCOUNT AND CHOOSE “MY PACKAGES” FROM THE MAIN MENU AND THEN CLICK ON “CHANGE” at the BOTTOM. AT THE NEXT STEP, THERE IS A LIST OF AVAILABLE PACKAGES THAT YOU CAN CHOOSE FROM. IF THE PACKAGE PRICE IS HIGHER THAN THE ONE YOU ALREADY HAVE, THE price DIFFERENCE must BE PAID BY E-WALLEt. 

IF THE PACKAGE PRICE IS LESS THAN THE ONE YOU ALREADY HAVE, THEN THE price DIFFERENCE WILL BE credited to YOUR ONYXUM ACCOUNT SHORTLY AFTER CONFIRMATION. 

 

What are the EXCHANGE rules?

1. EXCHANGE RULES WILL NOT BE APPLIED TO USED PACKAGES.

2. THE TIME LIMIT TO REQUEST AN EXCHANGE FOR 1-YEAR VALIDITY PACKAGES IS 180 DAYS AND FOR PACKAGES WITH MORE THAN 1-YEAR VALIDITY IS 360 DAYS.

3. a 20 USd EXCHANGE FEE, AS WELL AS any PRICE DIFFERENCE, WILL BE APPLIED IN ORDER TO EXCHANGE A PACKAGE.

4. MULTIPLE PACKAGES cannot BE EXCHANGED for A SINGLE PACKAGE (E.G. THREE 1-VP PACKAGES cannot BE EXCHANGED for A 3-VP PACKAGE).

5. UPGRADES AND exCHANGES MAY ONLY BE MADE WITH PACKAGES assigned THE SAME POINTS. FOR INSTANCE, 1VP TO 1VP, 3VP TO 3VP, ETC.

 

CAN THE DATES OF THE HOTEL RESERVATION BE DIVIDED TO STAY AT DIFFERENT LOCATIONS DURING different periods?

 

YES, THERE IS THE OPTION TO SPLIT THE DATES OF HOTEL RESERVATIONS TO STAY AT DIFFERENT HOTELS DURING DIFFERENT PERIODs. HEre is an example:

You have purchased A PACKAGE NAMED CASCADE WHICH is valid for three years and OFFERS 8 NIGHTS of HOTEL ACCOMMODATION per year IN INDONESIA, MALAYSIA, INDIA, GEORGIA AND ARMENIa.

 

There are numerous combinations of reservations you may choose, but here is one example:

DURING THE FIRST YEAR, YOU CAN STAY 5 NIGHTS IN ARMENIA and 3 NIGHTS IN GEORGIA. During the second year, you can stay 8 NIGHTS IN INDIA, AND during the third year, you can stay 4 NIGHTS IN MALAYSIA and 4 nights in INDONESIA.

 

The only limitation is that you can make a MAXIMUM of 2 RESERVATIONs in A SINGLE YEAR, STARTING AT THE TIME OF RESERVATION AND ENDing 360 DAYS later. FOR MORE REQUESTS IN A SINGLE YEAR, THERE WILL BE a 20 USD FEE FOR EACH additional RESERVATION in a single year.  

 

CAN I BOOK A HOTEL IN ANY CITY LOCATED within COUNTRIES included IN MY PACKAGE?

 

YES; HOWEVER, IN SOME SMALL CITIES WHERE THE NUMBER OF HOTELS IS LOW, YOUR OPTIONS MAY BE LIMITED OR THERE MAY NOT BE ANY AVAILABILITIES. PLEASE SEND AN EMAIL TO CHECK THE AVAILABILITY OF HOTELS AT YOUR CHOSEN LOCATION AT LEAST 4 WEEKS before your desired DATE OF TRAVEL.