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Faqs

Information about Onyxum services

 
What is Multi-Level Marketing?

Multi-Level Marketing or Network Marketing (MLM or MN) stands strong forward as a multiple distribution plan for selling products. A distribution plan lays out the details of how a certain company gets its products in the hands of its customers. Multi-Level marketing supplies different marketing strategies that not only make it easier to distribute products from producers to consumers, but also provide revenue streams for their customers.
In conclusion, Multi-Level marketing (MLM) or Network Marketing (MN) is a controversial
marketing strategy where profit is theoretically derived from different revenue streams:
  1. from direct sales to customers (Direct Selling Plan)
  2. from commissions based on the sales of downline costumers, also known as down line distributors.
Onyxum is currently using both ways: Direct Selling Plan and Binary Plan (which is considered a distinct kind of down line distributors).
 
What is Direct Selling?

Direct selling is the marketing and selling of products directly to consumers away from a
fixed retail location. Modern direct selling includes sales made through one-on-one demonstrations and other personal contact arrangements.
Direct selling may be used in conjunction with Multi-Level marketing (salespersons are paid for their own sales and for those made by people they sponsored).
 
How much is the Direct Selling for each product in Onyxum?

It varies depending on the package’s price.
 
How does Onyxum know that I referred new members?

When you register, you shall become a Onyxum Independent Business Owner (IBO), and will chose your Onyxum Virtual IDENTIFICATION code (VID) or username which is unique. Anyone who wants to enjoy the Onyxum services will have to enter a VID in the first page of registration on the website. No one can register online by him or herself unless and until someone refers them. So, whenever you refer someone, they can gain access to the site ONLY through your VID. A record will be kept of each purchase that is made through your account.
 
What is the company’s overall plan type?

the company’s overall plan type is Binary Plan. A binary plan is a multilevel trading plan, which allows any Independent Business Owner (IBO) to have two sale’s sides. If an IBO reffers more than two, any additional ones are placed at levels below the first level. This system can also encourage collaboration between different individuals as they may all mutually benefit from extra sales. The primary limitation, however, is that IBOs must “balance” their two sides/legs to receive rewards.
In summary, a binary plan is a Business Trading Plan applied in various Multi-Level marketing (MLM) organizations. In this structure, new consumers are introduced into a Binary Tree where each “node” or new customer of the organization has a left and a right sub-tree or side.
 
How does a Binary Plan work?

A binary allows any Independent Business Owner (IBO) to have two sale-line leg. IBOs must “balance” the accumulated points in two legs in order to receive rewards. Balancing legs typically requires that the number of sales from each down-line leg constitutes a same amount (this will be further explained).
In Onyxum, IBOs are introduced into a binary structure where each new customer of the organization has 3 “placements” called: Top Volume or A, Left Volume or B and Right Volume C or. Each Placement has a left and a right side. Whenever a customer buys a Package that assigned to more than 1 VP, 1point of the whole will be placed in the first Placement “A” and the additional points can be placed at either right (B) or left placement (C).
However, if a customer buys a 1 VP product, it will be placed in the first Placement “A” and the other two placements won’t be activated.
 
What is VP?

VP stands for Volume Point. Each Onyxum product/service is assigned a predefined point.
 
How does binary plan work in Onyxum?

The payment method is based on the accumulated points. Every time BOTH the Left and the Right side of a placement become 5VP, 200 E-Wallet will be rewarded.
 
What is E-Wallet?

E-Wallet is one of the official means of payment in Onyxum. It is similar to a point card. The critical difference is that E-Wallet can be E-changed/traded in case you don’t want to use it yourself. E-wallet is equal to American Dollar in term of price (fees may be applied is some countries).
 
What is the pay leg?

The leg with the fewer points is called the pay leg.
  
What is the potential leg?

The leg with the more points is called the potential leg.
 
What if my right is 10VP and my left 0VP?

You will not get any E-Wallet until your left also becomes at least 5VP.
 
How many times will I get a commission?

For each 5VP accumulated on both sides, you will get a one-time E-Wallet.
 
How many levels does it pay?

Depending on the number of accumulated points, the company pays a maximum cap of
48000 E-Wallet per month for each placement A, B and C (a total of 144000 E-Wallet).
 
What are the ranks for advancement?

There are 3 different caps or as it is named Passport Type for each placement:
  • Normal Passport: every IBO will get a Normal Passport at the time of registrations. 
  • Professional Passport: on 4 consecutive weeks, the IBO must gain to a minimum of 4000 E-Wallet per week (a total of 16000 E-Wallet in a single month). Professional Passport means an IBO who has achieved the second rank of business activity as defined by the Onyxum Compensation Plan, and who, consequently, becomes bound by the additional responsibilities, and eligible for the additional opportunities.
  • VIP Passport: on 4 consecutive weeks, the IBO must gain to a minimum of 8000 E-Wallet per week (a total of 32000 E-Wallet in a single month). VIP Passport means an IBO who has achieved the first rank of business activity as defined by the Onyxum Compensation Plan, and who, consequently, becomes bound by the additional responsibilities, and eligible for the additional opportunities.
What are the requirements needed to achieve those ranks?
  • Normal Passport: no VPs requirements
  • Professional Passport: a min of 100 VP/week accumulated on each side (totally a minimum 200 points on both sides) must be acquired in 4 consecutive weeks.
  • VIP Passport: a min of 200 VP /week accumulated on each side (totally a minimum 400 points on both sides) must be acquired in 4 consecutive weeks.
What are the benefits that are received from achieving those ranks?
  • Normal Passport: a maximum 4000 E-Wallet per week
  • Professional Passport: a maximum of 8000 E-Wallet per week E-Wallet
  • VIP Passport: a maximum of 12000 E-Wallet per week 
What other bonuses will be offered?

There are two more bonuses:
  1. Direct Selling Bonuses
  2. Weekly commission which is a promotional bonus.
What is Direct Selling?

Direct Selling Bonuses: Besides the commissions paid in the binary plan, whenever an IBO refers a new costumer, he/she receives a commission for the promoting the package. The direct selling commissions varies depending on the packages’ price.
What is The Weekly Promotion?

For each 30 balanced VPs gained on each side of a placement (a total of 60 VP), the placement will receive a 15$ fixed bonus on a weekly basis starting on October the first 2018 till the end of Jun 2019 constituting a weekly cap of 1000$ for each placement (a total of 3000 E-Wallet for the three placements). In order to stay qualify for the Weekly Promotion, the IBOs must submit a predefined article and/or video clip on 1th to 15th of each month to [email protected] .
 
Consequently, IBOs have 15 days (first to 15th of January) to submit their first work, and the qualified IBOs will received the first 4 payments on February the first. For the first submission, IBOs only shall choose one of the topics including on the section 1, 2 or 3 of the Weekly Promotion Topics and the rest submissions must be according to the amount of the amount of the received Weekly Promotion.
 
Code of Conduct: Onyxum places honesty, responsibility and fairness as one of its highest values. This understanding of integrity directs our conduct in all professional matters, especially to the submission of work for the Weekly Compensation Plan by qualified IBOs. IBOs are expected to be honest and responsible in providing educational contents. 
 
Offenses: Any form of cheating, as described below, as well as any other form of dishonest behavior, intentional or not committed by an IBO is an offense under this Code.
  1. plagiarism - the presentation of the work of another person, in whatever form, as one’s own or without proper acknowledgement;
  2. the contribution by one IBO to another IBO of work with the knowledge that the latter may submit the work in part or in whole as his or her own;
  3. unauthorized collaboration between IBOs;
  4. multiple submission - the submission of a piece of work by an IBO when that work had been submitted once by the IBO him/herself or other IBOs;
  5. the use of another person’s work;
  6. impersonation - assuming the identity of another person or having another person assume one’s own identity;
  7. the falsification or fabrication of a fact or data or a reference to a source in a work
Sanction: If a charge is upheld against an IBO by the Talent Training Department, the Onyxum will exclude the offender IBO from Weekly Compensation Plan for up to 1 month or more.
 
Copyright: The Copyrights of all works submitted by IBOs belongs to Onyxum.  
  
Weekly Promotion Topics:
 
Section 1: IBOs who receive 15-30 USD weekly commissions must:
  1. Write a 500-word article every month about one of the following topics for each submitting.
Topics: how to start a MLM business, prospecting, network marketing, invitation, Objection vs rejection, IBO responsibilities, characteristics of successful individuals.
Section 2: IBOs who receive 45-60 USD weekly commissions must:
  1. Write a 500-word article every month about one of the following topics for each submitting.
  2. Make a video clip and explain your article.
Topics: warm marketing, circle of influence, Pyramid scheme, professional behavior, package details and terms of service, follow-up, vision, systematic goal planning.
Section 3: IBOs who receive 75-90 USD weekly commissions must:
  1. Write a 500-word article every month about one of the following topics for each submitting.
  2. Make a video clip and explain your article.
Topics: cold marketing, gig economy, NM vs Pyramid scheme, sales tips, Leaders responsibilities, turning end users to IBOs, duplication, commitment, leadership.
Section 4: IBOs who receive 105-135USD weekly commissions must:
  1. Write a 600-word article every month about one of the following topics for each submitting.
  2. Make a video clip and explain your article.
Topics: passive marketing, local MLM rules, Presentation, objections, being coach-able, , how to provide value to others, Goals ( health, wealth, social, business),
Section 5: IBOs who receive 150-180 USD weekly commissions must:
  1. Write a 600-word article every month about one of the following topics for each submitting.
  2. Make a video clip and explain your article.
Topics: Marketing via Social Media (focus on one), local TAX rules, presentation rules, rejections, how to grow confidence, Hotel industry, travel industry, header’s responsibilities.
Section 6: IBOs who receive 195-225 USD weekly commissions must:
  1. Write a 600-word article every month about one of the following topics for each submitting.
  2. Make a video clip and explain your article.
Topics: blogging, DSA (Direct Selling Association), how to automate your presentation, how to close a deal, determination, the attitude of a winner, how a YouTube channel can grow the online businesses, popular hotels, importance of training.
Section 7: IBOs who receive 240-285 USD weekly commissions must:
  1. Write a 700-word article every month about one of the following topics for each submitting.
  2. Make a video clip and explain your article.
Topics: who is a qualify prospect, FTC, NM success tips, crocodile salesman, Paradigm shift, failure, how to grow your business via Facebook, how to deal with unsatisfied costumers.
Section 8: IBOs who receive 300-345 USD weekly commissions:
  1. For each submission, must read one of the following books and summarize it.
  2. Make a video clip of the summery.
Books: Network marketing success blueprint by Kelly Cruze, Goals by Brian Tracy, your first year in network marketing by Yarnell & Yarnell, the 45 second presentation that will change your life by Don Failla, Eat that frog by Brian Tracy, or The NM best-selling books of the year.
Section 9: IBOs who receive 360-420 USD weekly commissions must:
  1. Write an 800-word article every month about one of the following topics for each submitting.
  2. Make a video clip and explain your article.
Topics: why people fails in NM, how to automate your training material, self-discipline/regulation, power of words, hotel industry and tourism, chain hotels, international NM rules.
Section 10: IBOs who receive 435-495 USD weekly commissions must:
  1. Write an 800-word article every month about one of the following topics for each submitting.
  2. Make a video clip and explain your article.
Topics: NM revolution, public speech, edification, how to deal with downlines, teamwork, the mindset of a winner, investing, happiness, healthy lifestyle
Section 11: IBOs who receive 510-585 USD weekly commissions must:
  1. Write an 800-word article every month about one of the following topics for each submitting.
  2. Make a video clip and explain your article.
Topics: how video clips can increase sales, communication and networking, the importance of having a role model, positive thinking, one on one meeting, boss vs leader
Section 12: IBOs who receive 600-675 USD weekly commissions must:
  1. Write an 800-word article every month about one of the following topics for each submitting.
  2. Make a video clip and explain your article.
Topics: How to make video clip, how to deal with stressful situation, Time management, the value of self-image, your story and personal branding, popular destination, how to motivate your network.
Section 13: IBOs who receive 690-780 USD weekly commissions must:
  1. Write a 900-word article every month about one of the following topics for each submitting.
  2. Make a video clip and explain your article.
Topics: how to overcome shyness, part time job, focusing, the nature of active listening, codes of ethics, home-based businesses, burning desire
Section 14: IBOs who receive 795-885 USD weekly commissions must:
  1. Write a 1000-word article every month about one of the following topics for each submitting.
  2. Make a video clip and explain your article.
Topics: How to control emotions, content writing for seminars, unconscious mind, weekly meetings, how to master your unconscious mind, importance of a healthy routine and lifestyle
Section 15: IBOs who receive 900-1000 USD weekly commissions:
  1. For each submission, must read one of the following books and summarize it.
  2. Make a video clip of the summery.
the 4-hours workweek by Timothy Ferriss, the 21 irrefutable laws of leadership by John C. Maxwell, the instant milliner by Mark Fishler, think and grow rich by Napoleon hill, go pro by Eric wore, the 7 habits of highly effective peoples by Stephen R. Covey, how to win friends and influence people by Dale Carnegie, Your first 90 days in Network Marketing by Angel Olvera, or The NM best-selling books of the year.
 
What is a Onyxum -Account?

It is a highly-secured database system, consisting of individual Onyxum ID (VID) accounts where E-Wallet will be deposited.
 
Would my Onyxum account get expired?

Your account will expire after 25 years. Meanwhile, you can operate your account at any time, you just need to pay an annual subscription 15$ fees.

What is the annual subscription 15$ fees for?

Our platform uses the most advance technology to provide the best service to our users.
In order to maintain the quality and service there are many parties involved. for example, to secure your information and your genealogy on your profile, two steps of security levels have been set: Comodo SSL and Cloudflare. Besides security matters, the speed and capacity of the servers are very important to give customers a pleasant experience while using a platform without any delays or timeouts. For that matter, the Onyxum platform have been implemented and run on the Cloudways servers. Furthermore, there are always maintenance, updates and third party APIs on the platform to improve the services. These costs are calculated and shared with the users equally without any additions of profit for the company. 
 
Are there any other methods of payments?

Onyxum methods of payment includes: Cryptocurrencies, Master/Visa card (will be added soon) and E- Wallet.
 
When will the commissions be paid out?

The commissions will be paid after two weeks.
 
I forgot my password, what should I do?

Click on the "Forgot Password" link under the login button and enter your username, E-mail. An E-mail will be generated to you.
 
I tried to retrieve a new password through the “Forget Password” facility but was unable to do so. What should I do?

It could be due to the fact that you have incorrectly entered your E-mail address. Please send an email to [email protected] and attach your document such as NIC, passport and any relevant information to prove that the account belongs to you. the customer support will verify all documents (this might take about 3 to 5 working days) and assign a temporary password for you to access your account.
 
What measure should I take to protect my password?

A -Create a secure password, one with a combination of between 8 and 15 alphabetical characters and numbers, with no character repeated more than twice.
B -Change your password every 60-90 days. The new password must not resemble the last 3 passwords.
C - Do not use a password that is related to your general information such as your cell- phone no, home/office phone no, your date of birth or car license plate.
D -Do not enter your password in front of anybody.
 
What is a Transaction Code(TC)?

TC functions is a "2nd Password" that you can set in registration time. Transactions will only be undertaken upon entering a correct TC.
 
What should I do if I find out that my account’s password has been changed by a third party?

Immediately, send an E-mail to support center at [email protected] with a copy of your passport or government-issued Identification Card, and another piece of identification such as driver's license or Social Security Card. The Technical Department will suspend the Account in question. Upon completion of the investigation, normally within 3 to 5 working days, the legal owner of the account with get a new password for login and the account will be restored back to full accessibility.
 
What is the requirement to become an Onyxum IBO?

Please read the IBO Agreement .
 
How long does it take to proceed the refund process?

It takes (2) to (4) weeks for processing refund requests.

when the commission will be paid?

The business week for calculation accumulated points starts on Sunday at 00:00:00 AM EST (Eastern Standard Time) and ends on Saturday at 11:59:59 PM EST and the commissions payout will be on Sunday at 3:00:00 AM EST.  It is necessary to mention that commissions will be paid the second Sunday after the calculation period given above.

Information about Onyxum bookings


What services dose Onyxum offer?

Onyxum offers membership of MULTI-DESTINATION HOTEL PACKAGES all around the World: Depending on the membership type, each package consists a set of different destination and duration offering the right of occupation in the prestige’s hotels at destination country.
 
What kind of Hotels will be offered in Onyxum Booking Hotel lists?

Hotel suggestions are 3 to 5 stars’ hotels, depending on the following factors:
_Purchased package, IBO with expensive packages get better deals
_Booking time range, some hotels may not available in high season or major holiday at destination country.
_IBO Passport, your activity in Onyxum marketing plan)
_Destination, the variety of hotels in the destination.
 
How can I book my hotel room?

By sending an E-mail to [email protected] 3-4 weeks in advance (using your registered E-mail), containing your preferred time and destination for your vacation. After 2-3 business days, you will receive an E-mail suggesting the available hotels and rooms for that period of time and location. At the next step, you shall choose one of the options and determine the hotel rooms type, then confirm it by sending an E-mail; shortly after, Onyxum will send you the voucher.
 
Are the Onyxum Hotel packages refundable?

When a Customer requests a refund within the stated guarantee period for an Onyxum Product or Service purchased through Onyxum and/or referred by an IBO:
  • If the request is within ten (10) days from the date of purchase, the Customer will be received a full refund;
  • If the request is made between the eleventh (11th) day and forty-fifth (45th) day from the purchase, the Customer shall be charged a thirty percent (30%)   handling fee.
  • After forty-five (45) days from the purchase, the Customer can extend the refund policy by paying a predefined insurance fee on a monthly basis.
Note: Products on final sales (1VP PACKAGES) are not refundable.
Note: It takes (2) to (4) weeks for processing refund requests.
Note: An IBO who has accumulated 1 VP or more on each sides of his/her placement (1VP or more on the left side and 1VP or more on the right side) by referring new costumers, either directly or indirectly, is not eligible to request  a refund.
Note: If an IBO has already received the Direct Selling commission by referring one or more new costumers, then the IBO is not eligible to request a refund. 
 
Can I give my Onyxum hotel Package to someone else?

The package shall be given to first degree relatives by paying 10% of the package price for each reservation, but is strictly NOT FOR RESALE or for other commercial purposes. 
 
If I don’t book my hotel reservation in a year, will the hotel accommodation rollover?

If an IBO does not book her/his hotel accommodation, the reservation will rollover just for one year.
 
How may rooms and what type may be requested?

Each room shall occupy by 1 to 2 people. The age limit for children may vary from one hotel to another. Further details can be obtained at the time of reservation
 
Is breakfast included?

It depends on the hotels’ amenities. Whenever an IBO send request for using Onyxum Hotel Packages, he/she shall ask to receive breakfast included offers only, otherwise he/she will receive all available hotels.
 
What countries are included in Worldwide Packages?

Members of WTO (Worldwide Trade Organization).
 
What does 3-4 weeks’ delivery mean?

IBOs will be able to book the hotel reservation after 3-4weeks of date of purchase
 
Can I change my Onyxum hotel package?

If the request is within ten (10) days from the date of purchase, you can send a request to [email protected] and  ask to change your Onyxum hotel package;

If the request is after (10) days from the date of purchase, you only are able to change your Onyxum hotel package with the ones which has the same VP as your package.

 Can the dates of hotel reservation be divided to stay at different locations during different time?

Yes, there is the option to split the dates of hotel reservation to stay at different hotels during different time period. For instance, if you purchase a packages named Cascade which offers 8 nights hotel accommodation in Indonesia, Malaysia, India, Georgia and Armenia for three years, during the first year, you can stay  for example 2 nights in Armenia, 2 nights in Georgia, 2 nights in India and 2 nights in Malaysia or Indonesia, or any other orders on your choice.  

Can I book hotel in any cities located at the included countries in my package?

Yes, however, in some small cities where the number of hotels is low, the hotel booking will be limited or not available. Please send an Email to check the availability of hotels at your desired location at least 4 weeks prior the date of travel.