Please be informed that users whose profile addresses include one of the following location names and whose packages expired or will expire between September 27th, 2020, and January 30th, 2021 will receive an opportunity for up to 6-month (30th of June 2021) package extension depending on the package’s expiry date.

The mentioned location names are.

• Artsakh/Arcax/Nagorno-Karabakh
• Stepanakert
• Martuni (located in Nagorno-Karabakh)
• Shushi

Eligible users should have already received an email and a notification specifying the new expiry date. If you are eligible but have not received an email or a notification, please send an email or a ticket to the Onyxum support team.

Eligible users must send their reservation requests to [email protected] email address at least 3 to 4 weeks before their desired travel dates (using their registered email address), containing:

• ONYXUM USERNAME
• PACKAGE TYPE (NAME)
• NUMBER OF NIGHTS
• NUMBER OF GUESTS (ADULTS)
• DATES OF CHECK-IN AND CHECK OUT
• NATIONALITY OF GUESTS
• CITY OF DESTINATION
• NUMBER OF CHILDREN (IF APPLICABLE)
• AGES OF THE CHILDREN (IF APPLICABLE)
• NUMBER OF ROOMS (IF APPLICABLE)
• A COPY OF THE GUESTS’ PASSPORT/ID CARD

After 1 to 3 business days (waiting period might be longer during high season), they will receive an email suggesting the available hotels and rooms for their desired location and the travel duration. In the next step, they should choose one of the options by replying to the e-mail. Shortly after receiving the hotel’s confirmation, Onyxum will send them the voucher (the delay for receiving the voucher will vary depending on the chosen hotel).